1. Introduction

Bestby Online (“we”, “us”, “our”) operates the website www.bestby.co.za and is committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website or services, you consent to the collection, use, and storage of your personal information as described in this policy.

2. What Information We Collect

We may collect the following personal information to process orders, provide support, and improve your experience:

  • Full name
  • Contact details (phone, email, address)
  • Billing and shipping information
  • Browser and device data (IP address, log files, cookies)

3. How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing your orders and payments
  • Delivering products and updates
  • Responding to your queries and support requests
  • Improving our website and customer experience
  • Complying with legal obligations

We do not sell or rent your personal data to any third parties.

4. Cookies & Website Data

We use cookies and similar technologies to improve functionality and personalize your experience. You can manage cookie settings through your browser. Disabling cookies may limit some website features.

5. Third-Party Service Providers

We may share your information with trusted third-party partners who:

  • Help us deliver services (e.g. couriers, payment processors)
  • Provide support tools or analytics

All third-party providers are contractually obligated to protect your data and only use it for the agreed purposes.

6. Data Security

We implement industry-standard measures to protect your personal information. However, no system is completely secure. You use our site and services at your own risk.

7. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any information.

8. Children’s Privacy

We do not knowingly collect personal data from children under 13. If you believe your child has submitted data to us, please contact us immediately so we can remove it.

9. Your Rights Under POPIA

You have the right to:

  • Access your personal data
  • Correct or update your information
  • Object to processing for direct marketing
  • Request deletion (subject to legal and operational limitations)

To exercise any of these rights, email us at sales@bestby.co.za.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately. Please check this page periodically for updates.