Ordering & Shopping

  • Q: How do I place an order?

A: You can place an order by browsing products, adding them to your cart, and proceeding to checkout. Simply follow the step-by-step prompts to enter your shipping details and select your preferred payment method.

  • Q: Can I order without creating an account?

A: Yes, guest checkout is available. However, creating an account gives you access to order history, tracking, faster checkouts, and exclusive promotions.

  • Q: How do I apply a discount code or voucher?

A: At checkout, enter your voucher or promo code in the “Apply Coupon” field before payment. The discount will be applied instantly if the code is valid.

Payments

  • Q: What payment methods are accepted?

A: We accept:
– Debit/Credit Cards (Visa, MasterCard)
– Instant EFT
– Scan to Pay
– SnapScan / Zapper
– Manual EFT (proof required)
All payments are processed securely via encrypted gateways.

  • Q: Is it safe to pay online?

A: Yes. Our website uses SSL encryption and trusted South African payment gateways (such as PayFast or PayGate) to ensure your payment information is safe.

Shipping & Delivery

  • Q: Where do you deliver?

A: We deliver across all major cities and towns in South Africa, including Johannesburg, Cape Town, Durban, Pretoria, and Port Elizabeth. Some remote areas may experience longer delivery times.

  • Q: How much is shipping?

A:  Standard delivery fees R150. Shipping charges are calculated at checkout.

  • Q: How long does delivery take?

A: Main centers: within 4 working days
Outlying areas: within 7 working days
You’ll receive tracking details via email once your order is dispatched.

 Returns & Exchanges

  • Q: What is your return policy?

A: We offer a 7-day return policy for unwanted items (unused and in original packaging). For defective products, we follow the Consumer Protection Act (CPA) and allow up to 6 months to request a repair, replacement, or refund.

  • Q: How do I return or exchange an item?

A: Please contact our customer support via email with your order number, reason for return, and product photos (if defective). We’ll guide you through the return or exchange process.

Order & Account Management

  • Q: How can I track my order?

A: You’ll receive a tracking link via email or SMS after dispatch. You can also log in to your account and check the “Orders” section for live updates.

  • Q: Can I cancel or change my order after payment?

A: If your order hasn’t been shipped, we may be able to cancel or update it. Contact our support team ASAP. Once dispatched, changes are not possible.

  • Q: What if I entered the wrong delivery address?

A: Please notify us immediately. If your order hasn’t shipped yet, we can update the address. If it has shipped, we’ll assist with rerouting where possible (additional charges may apply).

️ Product & Warranty

  • Q: Are your products guaranteed?

A: Yes. Most products come with a 6-month warranty against manufacturing defects, in line with the South African Consumer Protection Act.

  • Q: Do you sell original products?

A: Yes, all products are genuine and quality-checked before shipping.

Support & Contact

  • Q: How can I contact customer service?

A: You can reach us via:
– Email: sales@bestby.co.za
– Phone: 0634006511 (Business hours: Mon–Fri, 9am–5pm)

Tax & Compliance

  • Q: Are your prices inclusive of VAT?

A: All prices shown on the website enclude 15% VAT,  but it will be added when you check out.

  • Q: Can I request a tax invoice?

A: Yes. A VAT invoice is automatically emailed with your order confirmation. If you need a company invoice, please enter your business name and VAT number at checkout.

 International Orders

  • Q: Do you ship internationally?

A: Currently, we only ship within South Africa. For cross-border orders, please contact us to discuss custom arrangements if available.